I put in the promo code but was still charged full price. What should I do?
If you entered a promo code but were charged full price, follow these steps to resolve the issue:
- Double-Check the Promo Code: Ensure that the promo code was entered correctly. Verify that there are no typos and that the code matches the one provided.
- Check Promo Code Validity: Confirm that the promo code is still valid and has not expired. Promo codes often have specific terms and conditions, including expiration dates.
- Review Eligibility: Make sure that your purchase meets the eligibility requirements for the promo code. Some codes may only apply to certain products, ticket types, or purchase amounts.
- Contact Customer Support: If you have verified the above and are still experiencing issues, please contact our customer support team. Provide them with your order details, the promo code used, and any error messages received. Our team will assist you in resolving the issue and ensuring you receive the appropriate discount.
Can I apply the promo code after completing my purchase?
Typically, promo codes need to be applied at the time of purchase. If you forgot to enter the promo code or encountered issues during the checkout process, please contact our customer support team immediately for assistance.
What if my promo code is not working?
If your promo code is not working, ensure that:
- You have entered the code correctly without any spaces or typos.
- The code has not expired.
- Your purchase meets the promo code's terms and conditions.
If the code still doesn't work, contact our customer support team for further assistance.
Are there restrictions on using promo codes?
Promo codes are only valid for one person and may include minimum purchase amounts. Always review the terms and conditions associated with each promo code.
How can I contact customer support?
You can reach our customer support team by emailing support@giftory.com.
I just bought a Giftory voucher for an AMC experience, how do I access my tickets?
Just follow these simple steps:
1. Click on "Unwrap my gift" in your email or hop over to Giftory.com/book to get started.
2. If you haven't already, create an account to keep track of all your purchases, gifts, and bookings (we promise it's worth it!). 3. Use the magic link to in your email to login to your dashboard 4. Choose to redeem your AMC tickets with Giftory. 5. Finally, just follow the next few steps and get ready to enjoy the fun!
How do I use my AMC tickets after downloading them?
Present your ticket at the box office or concessions crew for redemption or go online to https://www.amctheatres.com/ to redeem your ticketFor online redemption:
- Go online to https://www.amctheatres.com/
- Pick your movie theater location and movie you would like to book
- Click “Get Tickets” and select your time and seats 4. Continue and enter the number of tickets you want (Note: You cannot book drink and popcorn tickets online. You will need to visit the food and beverage kiosk at the AMC Movie Theatre with your tickets to receive these items.)
- When you reach the payment screen, enter your 12-digit and 16-digit barcode in the “Ticket Voucher” area (Click Enter a Ticket Voucher Number)
- Click “Apply” after entering the first ticket voucher number to enter the next one (if you have multiple vouchers)
- The movie theater tickets will be covered, but please note that you will be responsible for the payment of a small convenience fee and taxes (at some locations)
- Present your popcorn and drink tickets at the food and beverage kiosk at the AMC Movie Theatre
Can I use my mobile device to present the tickets?
Yes, you can present your downloaded AMC tickets directly from your mobile device at the theatre.
Do I need to print my tickets?
Printing your tickets is optional. You can choose to either print them out or show the digital version on your mobile device.
What if I have multiple tickets on one order?
If your order includes multiple tickets, make sure each ticket is individually accessible on your mobile device or print out each ticket separately for a smoother entry process.
Can I change the movie time or date after downloading my tickets?
To make changes to your movie time or date, you will need to check AMC's policies and potentially contact their customer service directly.
What if there is an issue with my downloaded tickets?
If you encounter any problems with your downloaded tickets, such as issues with scanning or verification, please email amcguestservices@amctheatres.com for further help.